Aperia Support

Need help with Aperia? We're a small team and happy to hear from you.

Common questions

• Managing your subscription: Aperia Plus is billed through your app store. On iPhone: Settings → [your name] → Subscriptions. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions. You can view, change, or cancel it there anytime.
• Restoring a purchase: Open Aperia → Subscription → Restore purchase, signed in with the same Apple ID or Google account you used to subscribe.
• Your data & privacy: You can export or permanently delete your data from within the app. See our Privacy Policy.
• Terms: Review our Terms of Use.

Deleting your data and your account

You are always in control of your data in Aperia:

• Delete individual data: in the app you can remove individual items — for example a single skin scan or a daily log — without deleting your account.
• Delete your whole account: open Aperia, go to Settings and choose Delete account. You can also request deletion by emailing hello@aperiaskin.com from your account's email address.

What is deleted and when: when you request account deletion, your account and personal data — including your email, your skin photos and scan results, and your cycle, mood, energy and daily logs — enter a 30-day grace period (so you can change your mind), after which they are permanently deleted, and your encrypted photos are removed from storage. We retain only limited records where the law requires it (for example, transaction records needed for tax and accounting).

A note

Aperia is a wellness and self-knowledge tool. It does not diagnose, treat, or prevent any medical condition and is not a substitute for professional medical advice.